Return, Exchange & Refund Policy | Axvoro BD — 7-Day Guarantee

1. Return & Refund Commitment

At Axvoro BD, customer satisfaction and confidence are at the heart of our craftsmanship. We take great care in sourcing quality fabrics, ensuring precision tailoring, and conducting thorough quality checks before dispatch.

However, if an apparel item does not fit comfortably or meet your expectations, we offer a transparent, straightforward 7-Day Return & Exchange Policy in accordance with the Consumers' Right Protection Act, 2009 and the Digital Commerce Operation Guidelines 2021 of Bangladesh.

7-Day Hassle-Free Return Window

You have 7 calendar days from the exact date you receive your parcel from the courier to initiate a return or size exchange request.

2. Conditions for Return & Exchange

To qualify for an exchange or refund, the garment must satisfy the following conditions:

•Unworn & Unwashed: The item must be brand new, unwashed, unworn, and unaltered. Trying on an item for sizing fit is completely acceptable, but items showing signs of prolonged wear, body odor, deodorant marks, perfume, smoke scents, or pet hair cannot be accepted.
•Original Tags & Packaging Intact: All original brand tags, neck labels, care tags, barcode stickers, and poly bags must remain attached and intact.
•Proof of Purchase: Please retain your Order ID, courier invoice receipt, or digital order confirmation from your Axvoro account.

3. Non-Returnable & Non-Exchangeable Items

For health, hygiene, and promotional reasons, certain items are exempt from our return policy:

Defective Items Exception

If you receive any item—even from a sale or clearance—with a manufacturing defect or torn fabric, we will replace it or issue a full refund immediately.

4. Return Reasons & Shipping Cost Responsibility

We believe in fairness. Who pays the return delivery fee depends on the reason for return:

Scenario A: Defect, Wrong Item, or Damaged Parcel (Axvoro's Responsibility)

If you received:

•A defective garment (stitching flaw, fabric tear, broken zipper, button issue)
•The wrong size, color, or style sent by our warehouse
•A damaged package during transit

Axvoro BD will bear 100% of all courier return and re-shipping fees. We will arrange a doorstep pickup via Steadfast Courier and send your replacement or full refund at zero additional cost to you.

Scenario B: Customer Size Exchange or Change of Preference

If you ordered a size that is too small or large, or simply wish to exchange for another color/style:

•First Size Exchange: We will gladly exchange your size. The customer covers the standard return courier charge (TK. 60 inside Dhaka, TK. 100 sub-Dhaka, or TK. 130 outside Dhaka) to return the item to our Bogura fulfillment hub.
•Once inspected, Axvoro will dispatch the correct replacement size to your doorstep.

5. Step-by-Step Return Process

Returning or exchanging an item is simple and straightforward:

Step 1: Contact Customer Support Within 7 Days

Reach out to our customer care team via WhatsApp or call 01795-550789, email hello.axvoro@gmail.com, or submit a request on our Contact Page. Provide your Order ID, the item you wish to return, and 2-3 clear photos or a short video demonstrating any flaw or sizing tag.

Step 2: Return Authorization & Pickup

Our support team will verify your request within 24 hours. We will book a reverse pickup through Steadfast Courier or BD Courier from your address, or you can ship it to our central Bogura Return Hub.

Step 3: Quality Check (QC) Inspection

Once the parcel arrives at our Bogura fulfillment center, our Quality Control team inspects the garment within 24 to 48 hours to confirm tags, condition, and cleanliness.

Step 4: Resolution (Exchange Dispatch or Refund)

Upon QC approval, we immediately dispatch your replacement garment with a new tracking code, or process your refund via your preferred financial channel.

6. Refund Methods & Settlement Timelines

When a refund is approved, funds are returned using the same channel used for the initial purchase or directly via your mobile wallet:

Note: For credit/debit card refunds, the 7–10 working day timeline is governed by the cardholder's issuing bank (e.g., BRAC Bank, City Bank, Dutch-Bangla Bank, Eastern Bank).

Instant Store Credit Voucher Option

Prefer not to wait for bank settlement? You can opt for an Instant Axvoro Store Credit Voucher equivalent to 100% of your product value, usable immediately on any future order with no expiration date!

7. Order Cancellation Policy

•Before Courier Dispatch: You can cancel any order free of charge before it is dispatched by our warehouse (usually before 3:00 PM BST on the order day). Contact our support hotline or WhatsApp immediately. Any prepaid amount will be refunded in full.
•After Courier Dispatch: Once an order has been picked up by Steadfast or BD Courier and assigned a live tracking number, it cannot be cancelled mid-transit. In this case, you may refuse the package upon arrival or initiate a return after receiving it.

8. Return Hub Address & Contact Information

Please send all approved returns and exchange parcels to our central distribution facility:

•Recipient: Axvoro BD Return & Quality Control Desk
•Hub Address: Uposhohor, Sadar, Bogura, Rajshahi Division, Bangladesh
•Hotline / WhatsApp: +880 1795-550789 (01795-550789)
•Official Email: hello.axvoro@gmail.com
•Support Desk: Saturday – Friday, 10:00 AM – 10:00 PM BST